IT Support

At the heart of MMDA is our accredited IT Service Desk, managed by a team of experienced and knowledgeable engineers and responsible for supporting 14,000 users across over 200 sites.

Dealing with over 7,000 incidents and 5,000 requests per month, the Service Desk Engineers deliver rapid, robust, reliable and effective IT support.

Our IT Service Desk has been awarded Level 4 ‘Business-Led’ accreditation by the Service Desk Institute, becoming one of only 23 service desks globally to achieve this prestigious award.

As an MMDA customer, the Service Desk will be the first port of call for the following requests: 
 

• Standard requests
• Report a problem
• Request a new product or service
• Request a change to services
• Request an upgrade to the exisiting IT infrastructure

Non-Standard Requests

• Additional software requirements
• Customisation or development of applications
• Requests for IT equipment

Complex Requests
 

• Office moves
• New technology roll-outs
• Requests involving multiple teams and careful planning 

Our highly acclaimed team of on-site Taskforce Engineers are a critical operational support function to our customers and their users.  If Taskforce on-site presence is part of your agreement with us, they will quickly become embedded within your organisation, getting to know your staff, your infrastructure, how you work, and where  service improvements may be needed to ensure your IT and digital tools continue to work efficiently.

They will also assist with office moves and re-locations, network installations and IT equipment set-up.

With scheduled visits to your site, our Taskforce Engineers will resolve issues which need on-site resolution and provide education and suggestions to your staff to help them get the most out of your systems and applications.