INFRASTRUCTURE MANAGEMENT

MMDA Network Service Delivery Team provides a proactive and reactive maintenance and support of all voice and data digital solutions and the on-going service improvements meet the needs of our individual customers.

As a customer of MMDA, we can manage your existing networks, whilst working with you to deliver service improvements and upgrades where necessary.

We have experience in designing, deploying and supporting:

• Community of Interest (COIN) network – the network from which most of our users access their systems and applications and provides a cost effective and critical solution in providing connectivity across the wider health economy
  
  The COIN is designed to link sites and users together, providing resilient and secure availability to data, digital tools and to each other. These include:
   
  • Clinical Systems – such as electronic patient records, electronic prescribing, population health records and data, EMIS
  • Corporate Solutions - Microsoft 365, telecoms solutions, video conferencing tools, websites, training resources
     
• Wi-Fi – designed and deployed Wi-Fi across partner and customers sites to provide the ability for staff to work agilely when needed
• Hosting and management of non-COIN network services including LAN/WAN connectivity, wireless networks, internet access
• Secure, remote access to wider shared healthcare solutions and patient data
• Liaison with NHS Digital in respect of the NHS national network
• Network design for new or expanding offices with cabling and installation service.

MMDA Desktop Support provides technical support services relating to desktop, laptop, and mobile computing devices as well as related peripherals and communications equipment.  MMDA IT Service Desk Engineers have extensive experience in supporting our user’s desktop requirements through a combination of standardisation, service improvements, cost reductions, service integration, shared experience, and best practice deployment.

Our operational teams of engineers utilise remote software and diagnostic tools to offer a range of managed services and support, such as:
 

• Industry standard alert tools to maintain optimum efficiency of networks and servers and closely monitor their performance to allow early detection of any potential issues
   
• Management of desktop builds including:
   
  • Secure standard desktop builds
  • Patch management
  • Policy configuration
  • Application deployment
     
• Automated software deployment to desktops
   
• Anti-Virus/Anti-Spam management
   
• Print management
   
• Hardware maintenance/software distribution/upgrades/installation/application support
   
• Automated software delivery to end user devices remotely via automated delivery
   
• Continuous automated scheduled and managed operating system and security updates to all hardware and software
   
• Maintaining the lifecycle of all end user equipment
   
• Comprehensive mobile device encryption to prevent unauthorised access to mobile data
   
• Dedicated clinical desktop with single sign on for fast and secure smartcard access to systems
   
• Centralised IT procurement including evaluation and quotes gathering
   
• Asset management/auditing/license management
   
• Secure disposal of redundant equipment and data to WEEE standards

MMDA Hosting provides an extensive and flexible approach to server and data hosting services.

MMDA hosting services provide connectivity which rapidly and securely implants data into the hands of healthcare professionals and non-clinical teams. Providing secure cloud services with connectivity to both internet and HSCN, MMDA hosting services enable our customers to deliver their healthcare and other services using the latest technologies.

All the services offered by MMDA are designed with high availability in mind. This is particularly important within a healthcare environment due to the critical nature of providing effective patient care where unforeseen outages to clinical systems can have a direct impact on patient care.

Supporting multiple partner organisations across the local health economy has allowed the MMDA technical teams to gain a wealth of experience supporting organisations with their clinical and non-clinical infrastructure.

Among other benefits, our Hosting services:
 

• Reduce duplication of effort
   
• Provide economies of scale
   
• Ensure adherence to standards
   
• Enhance the flow of information throughout an information system
   
• Promote adaptability necessary for a changeable environment
   
• Ensure interoperability among local and external organisations
   
• Maintain effective change management policies and practices

Our hosting service will be shaped to suit each individual customer and includes:

• Hosting and management of servers and systems delivered using virtual technologies including standardisation of server builds, patch management, policy configuration, and cyber security controls.
   
• Modern backup solution which utilises cloud technologies, complimented with robust disaster recovery and restoration procedures, ensuring that data is protected in the event of an unforeseen event.
   
• Network load balancing technologies to compliment the server hosting to ensure availability of applications.
   
• Centralised, secure, resilient, and replicated data centres to ensure availability of services.

MMDA Security services provide assurance that your organisation’s IT assets are protected from the ever-changing cyber threat landscape within the digital world.

This includes management of anti-virus, web filtering, patch management, cyber alerts, secure device configuration, and reviews of systems by our experienced cyber security team.

With our suite of monitoring and alerting solutions working 24/7/365, and monitored by our team of engineers, your whole infrastructure is secure from unauthorised users and cyber-attacks, performs to the standards required at all times and is available to all users when and where they need access.

Our mobile device management platform, Intune, can track your corporate devices, wipe them of sensitive data in the event of loss or theft.

MMDA Communications Solutions have never been as important - with the need for people to keep in touch from many different locations now a key feature of the working day across health and care organisations.

MMDA have implemented a diverse range of communication solutions, which can be designed to suit your organisation and your people.

VoIP is the foundation for cost-effective phone communications and more advanced unified communications applications that can transform the way colleagues and organisations communicate with each other, delivering benefits to users such as reduced telephony costs, improved collaboration, and enhanced productivity.
 

• Cisco VoIP telephony using desk telephone and soft phones on laptops
• Reduced NHS tariff for external COIN calls
• No rental or maintenance costs
• Free land line calls between all users on the COIN network
• Voicemail capability – never miss an important message
• Call queuing functionality which is particularly useful for teams or sites with a high volume of incoming calls.

Mircrosoft 365

The primary goal of M365 is to improve user productivity and to enhance business processes by taking communications and technology to the next stage.

Management of Microsoft 365 services including exchange online for email, Microsoft Teams for instant messaging, phone and video calling and collaboration, OneDrive for file storage and access, and presence indication, communications and collaboration is unified and simplified with this increased functionality

M365 Optimisation

M365 is a solution that is not often used to its maximum potential.  In consultation with your staff, our M365 experts can review your current usage of M365 and provide a gap analysis and recommendations to gain the maximum optimisation from the solution you have invested in.

Providing solutions and processes that will deliver efficiencies across your organisation, we will then work with you to implement the changes, transforming the way your people communicate and collaborate with each other and the world outside of your organisation, making sure you are getting a true return on your investment in M365.

Legacy telephony systems and networks including billing services

If you have existing technology that needs support or upgrading, we can work with you to support your systems whilst designing and implementing  a new telephony infrastructure.

Mobile telephony device support and contract management

We can take over the management of your mobile device network and contracts, working with your mobile provider to ensure devices are available for your staff who need them, are on the right mobile tariff, are encrypted and are registered on our mobile device management platform.